Damage, defect and fulfillment claims
A claim may be reviewed when merchandise is damaged, defective, incorrectly fulfilled, or materially not as described. A no-reason return, buyer’s remorse or a simple change of preference does not qualify.
The request must be submitted within 30 days after delivery with the order number, a concise explanation, and photographs or comparable evidence of the item, parcel and label where applicable.
Items must not be mailed back before authorization is provided. An unapproved return can be rejected without refund. Support evaluates each complete claim and communicates any approved replacement or refund. Refunds return to the original payment method after approval, subject to the payment provider’s processing time.
Email: kiddsavage98031@gmail.com
Mailing address: 1265 Marcy St, Las Cruces, NM, 88001, United States
Phone: (505) 891-7941